September 2, 2021
Is your supply chain strong enough? When the pandemic hit last March, it exposed a lot of vulnerabilities in the supply chain — delivery delays, quarantined cargo, difficulty acquiring supplies and supply shortages.
November 16, 2020
A ransomware or malware attack is a malicious software that prevents users from accessing their files; the attacker will demand a ransom payment in order for the user to regain access. A recent study determined that attackers use a variety of methods to enter a network until they find a weak spot, but the most popular methods are...
October 23, 2020
Print and scan QR-Coded labels from a mobile device with printer. This feature will make it even easier to save time and increase efficiency...
October 22, 2020
The latest version of Miracle Service is here! In this update, Miracle Service integrates QuickBooks Online, which improves efficiency and eliminates double entries by directly inputting information into the QuickBooks Online […]
June 3, 2020
If you could ask your clients just one question, would it be “How likely is it that you would recommend our company to a friend or colleague?”
Established by Bain & Company in 2003, the Net Promoter Score was created to help companies measure customer loyalty, using a single question survey conducted by phone, email or web, with a 10-point rating scale and a short answer section. How willing your customers are to recommend your services to others determines which category they fall into: promoters, passives or detractors.
April 4, 2020
What if you could free up one hour per day for each technician by reducing the amount of time they spend on trips back and forth to the office, inefficiently completing calibration reports, or ordering parts?
January 1, 2020
We know that you would prefer never to need technical support assistance, but if or when you do, we want you to have the best experience possible. Our skilled support team works on a priority basis with calls, voicemail messages, and emails that are monitored and queued for efficiency. Here are a few tips that will help you to get the quickest and most complete response.
DO:
1. Send details! The more complete your description of the problem, the better able our technical support representatives are at providing a complete answer on the first call or email back. Items that help to expedite a solution are:November 5, 2019
A government inspection at one of your client sites can be a stressful experience. Part of the issue is that most inspectors will try to unearth something during their visit for the customer to improve upon. They typically have a process, and the more they find the company has trouble producing their requested information, the closer they look for other items that may not be up to standard. That’s the nature of their job. Their inspections often begin with paperwork, so a good place for you to start is to make sure all of your clients’ weights, measures, and certifiable products have been inspected and approved on a regular basis.
July 1, 2019
There has been a marked difference in the way manufacturers have designed their products over the past few years. Engineers are now focused on reducing manufacturing costs and are building for “planned obsolescence,“ whereby equipment functions for perhaps only a few years - and when that equipment does fail, the cost of service is not much less than buying a new model. This will cause problems for a service company that is built on the concept of “repair” instead of “repair or replace.”