June 19, 2017
Version 9.0.0.0 is available as a free upgrade to all customers with the SQL version of Miracle Service and who have a current monthly or annual membership plan. Highlights include...
June 19, 2017
We're pleased to announce the NEW Customer Self-Service Portal is now available.
Built using the latest mobile technology, this add-on is available for Miracle Service (SQL) and forms the development platform for all our upcoming portal releases. More coming this year!
June 4, 2017
Three emerging business software trends are impacting the Weights and Measures service industry on a daily basis. Companies that adopt these trends early can get ahead of the competition....and stay ahead!
WHEN YOU’RE ON THE MOVE!
Mobile Computing remains one of the most important trends today, and can result in a dramatic ROI improvement. According to a field service report by the Aberdeen Group, a top-ranked U.S. research firm, 58% of incoming calls requesting service result in a service rep being dispatched. In the majority of cases...
June 2, 2017
One of the latest trends in the office printing industry is automating the process of supplies fulfillment between a dealer and a distributor. The obvious benefit is that once this is set up, a dealer should spend less time “cutting P.O.’s.” While this is definitely a benefit, there is potential for costs to increase over time. Here are some things to consider:
October 3, 2016
How often do you get a call from a client looking for some information, or backup related to their scale certificates? Chances are if they are calling you, it means they are being inspected, audited or are in the midst of compiling some regulatory paperwork. Like most scale dealers, you have probably developed a system to retrieve and send certificates to customers. Does your system include giving customers access to their certificates online 24/7? In the age of information, more and more customers are beginning to expect this service.
What would this approach tell your customers about your business?
August 19, 2016
Nexent Innovations Inc., a globally recognized leader of dealer management software development for the imaging device industry, announced a significant upgrade to its Miracle Service software.
Version 8.0 features an intuitive new user interface that is customizable depending on the roles and requirements of each user. It also offers a robust new search functionality for users to search supplies, parts, and equipment inventory, as well as contract details and service calls.
April 5, 2015
Mobile technology adoption and strategy remains an important trend for field service companies in 2015. If this is a key initiative for your company in the upcoming year, Miracle Service has some excellent resources to help you launch this transition as smoothly as possible.
January 13, 2015
Nexent Innovations Inc., a globally recognized leader for service management software development for the imaging device industry, has announced the automated integration of its Miracle Service’s world-class service management software with Print Tracker’s meter collection solution.
Meter information gathered by Print Tracker is seamlessly integrated into the Miracle Service software, where cost-per-click invoices are then automatically calculated and generated based on customer contracts. Integration saves time, increases accuracy, and increases efficiency through fully automatic, hassle-free meter collection and billing.
January 4, 2015
Over the past few years, there has been a marked difference in the way OEMs have designed their products. Most workgroup and desktop models are now marketed as “serviceless.” Newer model printers are ushering in new technologies such as low cost per page (1 cent mono/5 cent color) ink, and low-cost, high-speed multifunction hardware (under $500). This certainly makes the business logic for repair much less compelling than it once was.